Data Deletion Instructions

A user may request deletion of their APEX account data, workspace membership data, or connected social platform provider data by contacting APEX.

• Sign in and open Account home → Social connections to disconnect the provider and remove its stored data.
• Email aidan.kolar@apexsolutionslive.com with the subject line: Data Deletion Request.
• Include the email address used to sign in to APEX.
• Include the workspace or business name if known.
• State whether the request is for account deletion, social platform disconnect/deletion, uploaded content deletion, or all applicable data.

Users may also revoke APEX from the connected provider's account settings. Google and YouTube access can be reviewed or revoked at Google third-party access settings. Revoking provider access stops future authorized API access but does not replace a request to remove data already stored in APEX.

Users can revoke APEX access from their Meta account settings. APEX also supports a Meta data-deletion callback for platform-initiated deletion requests. The callback for this APEX environment is:

https://prod.apexsolutionslive.com/api/social-analytics/meta/data-deletion

APEX removes stored provider access tokens, connection identifiers, account/profile data, imported provider content, thumbnails or private object references, metrics, reports, findings, recommendations, and other derived provider data covered by the request. APEX may retain a minimal deletion receipt for security, audit, or legal proof, but that receipt does not contain provider tokens, content, analytics, or profile details.

Removing provider data from APEX does not delete the user's Facebook Page, Instagram account, TikTok account, YouTube channel, or any posts or videos hosted by those platforms. Users must delete platform-hosted content on the platform itself.

An in-product disconnect starts immediately and shows whether provider revocation and local removal succeeded. APEX targets completion of a verified email-based connected-provider deletion request within seven days. If a request cannot be completed exactly as submitted because of a legal, security, or ownership issue, APEX will explain the reason and the available next step.